Refund policy

Zoavy 30-Day Refund Policy

At Zoavy, we are committed to providing high-quality products and a smooth customer experience. Please read our refund policy carefully before making a purchase.

1. Overview

We offer a 30-day refund policy on eligible orders. This means you have 30 days from the date your order is delivered to request a refund.

Important: Zoavy does not accept returns. Instead, we provide refunds for qualifying cases within this 30-day window.

2. Eligibility for Refunds

To be eligible for a refund, your request must meet one or more of the following conditions:

  • The item arrived damaged or defective
  • The item was incorrect (you received the wrong product)
  • The item was not received (lost in transit)
  • The item has a significant quality issue

Refund requests that do not meet the above criteria may not be approved.

3. Non-Return Policy

Zoavy does not require customers to return products. This helps us streamline the process and reduce unnecessary shipping delays.

However, in some cases, we may request photo or video evidence to verify the issue before approving a refund.

4. How to Request a Refund

To initiate a refund request, please contact us within 30 days of delivery:

Email: teamzoavy@gmail.com

Include the following information in your request:

  • Full name
  • Order number
  • Description of the issue
  • Photo or video evidence (if applicable)

Our support team will review your request and respond within 1–3 business days.

5. Refund Process

If your refund is approved:

  • The refund will be issued to your original payment method
  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • If the issue persists, reach out to us at teamzoavy@gmail.com

7. Abuse of Policy

Zoavy reserves the right to deny refund requests in cases of suspected abuse, fraud, or excessive claims.

8. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page.

If you have any questions, feel free to contact us at teamzoavy@gmail.com. We’re here to help.